Refund policy

All Sales Are Final

Your Petite Enchanted Co. preorder pieces are made especially for you. Because of this, all sales are final, and we are unable to accept returns, exchanges, or cancellations once an order has been placed.

Please review product descriptions and sizing information carefully before purchasing. If you have any questions about sizing or a product before placing your order, please contact us at support@petiteenchantedco.com. We’re always happy to help!

Preorders

Estimated shipping timeframes are provided on each product listing. Please note that preorder timelines are estimates and may be affected by production or transit delays.

Orders containing both preorder and ready-to-ship items will ship together once all preorder items in the order are ready.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, please contact us at support@petiteenchantedco.com within 3 days of delivery.

Please include your order number and clear photos showing the issue, and we’ll work with you to make it right.

Lost or Missing Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier. If your package is lost in transit or marked as delivered but cannot be located, please contact us at support@petiteenchantedco.com. We’ll be happy to assist with the next steps and, when applicable, help with a carrier claim.

Contact Us

Questions about your order or this policy can be sent to support@petiteenchantedco.com.